Return & Exchange Policy  

At Cost2Cost Supplement, we are committed to providing you with premium, US-based supplements. If you are not entirely satisfied with your purchase, we’re here to help.

Please read our policy carefully to understand your options for returns, exchanges, and refunds.

Return Window

You have 7 days to return an item from the date you received it. If 7 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns

Due to the nature of dietary supplements and health and safety regulations, we have strict guidelines for returned products:

• Unopened and Sealed: Your item must be unused, unopened, and in the exact same condition that you received it. The original safety seal must be intact.

• Original Packaging: The item must be in its original packaging.

• Proof of Purchase: Your item needs to have the receipt or proof of purchase (order number or confirmation email).

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Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

• Products that have been opened, unsealed, or used.

• Items marked as "Final Sale" or "Clearance."

• Gift cards.

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Defective, Damaged, or Incorrect Items

If you received a defective, damaged, or incorrect item (e.g., wrong brand, wrong flavor), please contact us within 3 days of delivery.

• We will gladly replace the item or provide a full refund at no additional cost to you.

• Please email us at [email protected]  with your order number and photos of the damaged or incorrect product so we can resolve the issue immediately.

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Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product.

If you accidentally ordered the wrong item and wish to exchange it for a different product, you must return the unopened, original item (following the return process below) and place a new order for the desired item.

How to Initiate a Return

To start a return, please follow these steps:

1. Contact Us: Email our support team at [email protected]with your Order Number and the reason for the return.

2. Approval: If your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your package.

3. Pack and Ship: Securely pack the unopened items. Please clearly write the RMA number on the outside of the package.

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Important Note: You are responsible for paying your own shipping costs for returning your item (unless the return is due to our error). Shipping costs are non-refundable. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.  

Refunds

Once we receive your returned item, our team will inspect it to ensure it meets our return criteria (unopened and sealed).

• We will immediately notify you of the status of your refund after inspecting the item.

• If your return is approved, we will initiate a refund to your credit card (or original method of payment).

• You will receive the credit within 5 to 10 business days, depending on your card issuer's policies.

• Please note: Original shipping fees are non-refundable and will be deducted from your total refund amount.

   

Need Help? If you have any questions about how to return your item to us, please contact our customer support team.